Service Provision, Termination, and Refund Policy

The service usage term is publicly disclosed in the service package information before you confirm the order.

The service can be used on computers, phones, tablets, or suitable electronic devices with an Internet connection.

Requirements regarding operating system, browser, supporting software, and the number of devices allowed for simultaneous use, if any, will be disclosed in each service.

You select a service package, check the information, and make payment according to the instructions on the platform.

After the transaction is confirmed, you log into your account and use the features of the purchased service package.

The content, key features, scope of use, and usage instructions are described in each service before you confirm the order.

Service usage may depend on the account, device, Internet connection, usage term, and disclosed technical conditions.

You are not allowed to unlawfully share your account, access rights, or copy, distribute the content, documents, and data provided on the platform.

Other restrictions, if any, will be disclosed in each service before you confirm the order.

Services may be terminated in the following cases:

• The service has expired or the service package has been fully used;
• Both parties agree to terminate;
• You submit a request to terminate the service;
• You violate the terms of use or legal regulations;
• We are unable to continue providing the service;
• There is a request from a competent state authority or a force majeure event occurs.

When the service is terminated, your access or use of the related service package will end. Remaining fees, rights, and obligations are handled according to this Policy and the conditions disclosed in each service.

In case you are the party requesting termination, the service is considered terminated at the time we receive your notice, unless otherwise agreed by both parties.

You are responsible for paying the fee corresponding to the portion of service provided or used before the termination time.

The unused portion of the fee is handled according to the conditions of each service and this Policy.

• Step 1: You send a request via phone number, email, or publicly disclosed contact method and provide account, transaction information, and the request content.
• Step 2: We confirm receipt within 01 working day and request additional information if necessary.
• Step 3: We check and notify the termination time, the fee to be paid, and the refund amount, if any.

You are eligible for a refund in the following cases:

• Paid but the service package was not provided;
• The service provided does not match the confirmed service package;
• Service cannot be continued due to an error on our part;
• Other cases as per the terms of each service or legal regulations.

Refund will be made via the original payment method if possible, bank transfer, or another method agreed upon by both parties.

Estimated refund time is 3–7 business days from the date the request is confirmed eligible for refund.

The portion of the service already provided or used is not refundable, except in cases of errors arising from our side, mutual agreement otherwise, or legal provisions to the contrary.