Payment methods
You can choose one of the payment methods displayed before confirming a top-up or order on the Top-up / Order page.
- Bank transfer according to the account information displayed on the platform;
- Scan the transfer QR code (when provided) and enter the correct content/order code.
The order is processed after we confirm receipt of the payment. The account holder information and account number are always public information at the payment step — please only transfer to the account displayed by the system for your order.
Balance and Fee Deduction
Balance is preloaded in VND and deducted gradually according to the model unit price or purchased service package. The cost of each call is recorded when the upstream provider accepts processing. Calls that are returned with errors by the upstream according to the system's reconciliation rules may not be deducted but are still logged.
Refund Method
In cases eligible for a refund, we will refund via the original payment method if possible, bank transfer, or other methods agreed upon by both parties.
Refund conditions, time, and fees are carried out according to the Service Provision, Termination, and Refund Policy publicly posted on the platform.