Method of Receipt
You may send feedback, requests, or complaints via:
- STALI JOINT STOCK COMPANY
- Business Registration No. 4500666042, registered on 08-04-2024, issued by Department of Planning and Investment of Ninh Thuan Province
- Email: [email protected]
- Support: 0797618618
Information to be provided
For smooth verification and processing, please provide:
- Full name and contact information;
- Order code or transaction information if available;
- Content of the feedback, request, or complaint;
- Images, videos, invoices, receipts, or related documents if any.
Receipt and processing procedure
- Step 1: You send information via one of the publicly disclosed receipt methods.
- Step 2: We confirm receipt within 1 working day from receiving the information.
- Step 3: We check the information, transaction data and request additional documents if necessary.
- Step 4: We propose a processing plan and notify the result via phone, email or the contact method you provided.
- Step 5: Both parties confirm the processing result. If not agreed, the parties continue to discuss or implement dispute resolution methods in accordance with the law.
Expected resolution time
We will respond initially within 1 business day from receiving the feedback, request or complaint.
Expected resolution time for each specific type of issue:
- Requests for information, account support, access or technical: 1–3 business days;
- Issues related to orders, payments, delivery or service provision: 3–5 business days;
- Complaints related to quality, returns or refunds: 3–7 business days from receipt of all necessary information;
- Complex cases or needing coordination with relevant parties: no more than 15 business days. We will notify you of the reason and expected processing time.
Support measures for resolution
Depending on the case, we may apply the following support measures:
- Check order information, transactions and data on the platform;
- Request or assist in providing relevant documents, images and vouchers;
- Coordinate with shipping, payment, technical units or relevant parties;
- Adjust information, supplement or exchange goods, restore service, refund or apply appropriate remedial measures;
- Retain information and documents for the resolution process;
- Coordinate with competent state authorities when requested or upon detection of signs of legal violations.
The resolution is carried out based on information and documents provided by the parties, transaction data and relevant legal regulations.